TERMS & CONDITIONS

Hamper Co
ABN: 74 1627 821 85
Business Address: 50 Beach St, Kogarah NSW 2217
Last updated: 14/11/2025

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Thank you for visiting Hamper Co ("we", "us", "our"). These Terms & Conditions ("Terms") apply to your use of hampercompany.com.au and to all purchases you make from us. By accessing our website or placing an order, you agree to these Terms.

1.1 You agree to use this website lawfully, respectfully and in accordance with Australian laws.
1.2 We may update or modify the website, including product information, at any time without notice.
1.3 We do not guarantee uninterrupted access to the website and are not responsible for temporary outages.

2.1 We offer a range of products including:

• specially-made candles, bath salts, reed diffusers and room sprays

• food items such as fudge, chocolate and flavoured popcorn

• gift hampers containing our products

• custom hampers that may include third-party foods (e.g., crackers, biscotti),

• Good Will Wines products (wine)

• succulents and small plants

• custom-printed items such as candle jars, coasters, and plant pots

• customer-supplied items (e.g., pens, business gifts, tea towels, etc.)

2.2 Product images and descriptions are provided as accurately as possible. Minor variations may occur in colour, packaging, scent strength, or appearance, especially for handmade items.
2.3 Where a product becomes unavailable, we may substitute it with a product of equal or greater quality and similar type.

3.1 Custom hampers may require additional production time depending on:

• the complexity of the request

• the availability of materials

• seasonal order volumes (e.g., Christmas, Valentine’s Day)

• staff availability

3.2 If you provide items to be included in a hamper, you are responsible for ensuring those items are safe, lawful, and do not violate intellectual property rights.
3.3 We are not responsible for damage to customer-supplied items unless such damage occurs due to our handling.
3.4 Personalised/custom items (e.g., printed coasters, engraved pots, custom candle jars) cannot be cancelled, returned or exchanged once production begins unless faulty.

4.1 Standard hamper assembly time is 2–3 business days.
4.2 Custom hamper orders may take longer.
4.3 During gifting seasons (e.g., Christmas, Mother’s Day, Valentine’s Day) or high-volume periods, processing times may increase.
4.4 We do not offer same-day delivery.

5.1 Payments are securely processed through Square.
5.2 By placing an order, you authorise Square to process the full payment amount.
5.3 We do not store credit card information. All sensitive data is handled by Square under PCI-DSS compliant systems.
5.4 Orders are not confirmed until payment has cleared.

6.1 We ship Australia-wide using Australia Post and other courier partners.
6.2 Estimated delivery timeframes:

Australia Post: typically 2–10 business days after dispatch (varies by location).
6.3 Delivery times may be affected by:

• courier delays

• public holidays

• extreme weather events

• seasonal postal congestion

6.4 Once a parcel is lodged with Australia Post or another courier, shipping progress is outside our control.
6.5 You are responsible for providing an accurate delivery address. If an order is returned due to an incorrect or incomplete address, redelivery fees will apply.
6.6 Risk of loss or damage passes to you at the moment the parcel is delivered to the supplied address.

7.1 We comply with the Australian Consumer Law (ACL). You are entitled to a refund, repair or replacement if your product is faulty, damaged, or not as described.

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Faulty or defective products

7.2 If a product is defective or damaged, you may request a replacement or refund within 14 days of delivery.
7.3 Evidence such as photos may be required to assess the issue.

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Change-of-mind exchanges

7.4 We offer exchanges for products you don’t like within 7 days of delivery.
7.5 Exchanges are for a product of similar value or for store credit.
7.6 Returned items must be unused, unopened and in resellable condition.
7.7 Return postage for change-of-mind exchanges is the customer’s responsibility.

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Exceptions

7.8 We cannot accept returns or exchanges on:

• personalised or custom-made items

• customer-supplied items added to hampers

• food items that have been opened

• items damaged due to misuse or improper storage

8.1 Orders may be cancelled before we begin assembling the hamper.
8.2 Once assembly has begun — or materials for custom/personalised items have been ordered — cancellation may not be possible.
8.3 If a cancellation is accepted, refunds will be issued back to the original payment method.

9.1 Hampers containing alcohol can only be purchased by customers aged 18 years or over.
9.2 By ordering alcohol, you confirm that both you and the recipient are at least 18 years old.
9.3 Alcohol delivery restrictions vary by state, and couriers may require ID on delivery.
9.4 We comply with NSW liquor regulations. If verification cannot be completed, delivery may be refused.

10.1 We will follow gift message instructions as closely as possible, but formatting or minor modifications may occur for clarity or safety.
10.2 If a requested message contains offensive or inappropriate content, we may refuse to include it.

11.1 All content on this website, including product designs, text, images, branding and graphics, is owned by or licensed to Hamper Co.
11.2 You may not reproduce or use our content without prior written permission.

12.1 We respect your privacy and handle personal information in accordance with our Privacy Policy, available on our website.
12.2 Newsletter subscriptions are optional and free. You may unsubscribe at any time.

13.1 To the fullest extent permitted by law, we are not responsible for:

• delays caused by Australia Post or courier services

• damage that occurs after delivery

• loss caused by incorrect delivery addresses

• customer-supplied items that are unsuitable, unfit or damaged before being provided to us

13.2 Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be handled exclusively by NSW courts or tribunals.

If you have questions about these Terms or need assistance, please contact us:

Hamper Co
Address: 50 Beach St, Kogarah NSW 2217
Phone: 02 8566 2800
Website: hampercompany.com.au